Terms & Conditions
TERMS AND CONDITIONS
NOTES + RESTRICTIONS
PLEASE ARRIVE ONE HOUR PRIOR TO DEPARTURE FOR ALL BOAT TRIPS.
FOR KAYAK RENTAL/TOURS PLEASE ARRIVE 15 MINUTES PRIOR TO YOUR SCHEDULED TIME.
We require full payment for online reservations, promo codes and discounts must be applied upon booking, we are unable to apply them after taking full payment.
Please ensure you enter correct contact information on the payment screen as trips are subject to change. If you are travelling, please provide an accurate phone number and email address, as this is the only way you will be notified of trip changes. We encourage you to check your email and phones 12-hrs prior to departure of your trip to check for any updates on your trip.
If you want to cancel your FISHING trip a minimum of 24hrs before departure of the boat, we can offer you a floater which expires 1 year from your trip date. All floaters will be for the ticket price and will not include the service fee charged on the original reservation. Your fishing trip payment will be converted to a cancellation fee if you cancel within 24hrs before departure.
If you want to cancel your WHALE WATCHING trip a minimum of 48hrs before departure of the boat, we can offer you a full refund minus all service fees collected using the original payment method. If you want to cancel your Whale Watching trip within 48hrs before departure of the boat, we can offer you a floater (raincheck) which expires 1 year from your trip date. All floaters will be for the ticket price and will not include the service fee charged on the original reservation. Your Whale Watching trip payment will be converted to a cancellation fee if you do not show for your reservation.
If you want to cancel your KAYAK RENTAL OR TOUR a minimum of 24hrs before you schedule time, we can offer you a floater which expires 1 year from your trip date. All floaters will be for the ticket price and will not include the service fee charged on the original reservation. Your rental or tour payment will be converted to a cancellation fee if you cancel within 24hrs before departure.
Service fees are non-refundable. Service fees are charged on all reservation using a credit/debit card as payment. Service fees are not charged when using cash or check.
We require a minimum of 1 hour in advance to book this activity online. Alternatively, you can contact our office directly (805-963-3564) to inquire about short-term bookings.
Whale Watching Guarantee:
We are excited for you to have a great whale watching experience at Condor Express Whale Watching. We are so confident you will see animals on your trip that we offer a Whale Watch Guarantee. We are one of the only whale watching companies that offer this guarantee. On the majority of our whale watching trips we see whales. On others, we may have sightings of dolphins, porpoises, Orcas (killer whales), basking sharks or other animals. We will give you plenty of time to watch them. Sometimes due to weather, or the unpredictability of the animals themselves, we are “skunked”. If we don’t see whales or have sightings of other marine animals, the Captain will issue “whale checks”. Whale checks are good for a free trip of the same trip type on another Condor Express Whale Watching trip during the season. There are NO REFUNDS for whale watching trips when whales are not sighted, but we’ll be happy to take you on another trip for free.
Our boats leave from The Santa Barbara Landing.
Santa Barbara Landing address is: 301 W. Cabrillo Blvd., Santa Barbara, CA 93101-3886
Directions to the Santa Barbara Harbor & Santa Barbara Landing from the 101 Freeway:
- Directions to Santa Barbara Landing from the North: Exit at Castillo, turn right, and drive approximately four blocks till street dead ends into Shoreline Park/Cabrillo Blvd.
- Turn right onto Shoreline Dr. and go two blocks to Harbor Way (the first stoplight you reach).
- Turn left onto Harbor Way and enter the Santa Barbara waterfront area.
- Take the first left and drive through the parking kiosk and enter the harbor parking lot.
- Drive all the way down to the boat launch ramp area.
- Two thirds of the way down you will reach a bike path and automatic gate arm. Proceed through the gate and park in any stall that is not reserved for boat trailers only.
- Santa Barbara Landing is located at the end of the parking lot adjacent to the launch ramp.
- Directions to Santa Barbara Landing from the South: Exit at Bath St., make a left at Haley St., and then make another quick left onto Castillo. Go four blocks till street dead ends into Shoreline Park/Cabrillo Blvd.
- Turn right onto Shoreline Dr. and go two blocks to Harbor Way (the first stoplight you reach).
- Turn left onto Harbor Way and enter the Santa Barbara waterfront area.
- Take the first left and drive through the parking kiosk and enter the harbor parking lot.
- Drive all the way down to the boat launch ramp area.
- Two thirds of the way down you will reach a bike path and automatic gate arm. Proceed through the gate and park in any stall that is not reserved for boat trailers only.
- Santa Barbara Landing is located at the end of the parking lot adjacent to the launch ramp.
